This Privacy Policy applies to the collection, use, disclosure and management of personal information by Robin Arora Acupuncture ("we" or "us").  Throughout the Policy, we refer to your ‘personal information’ which means information which identifies you as an individual or from which you can be reasonably identified. Your name, address, and telephone number are examples of personal information. A subset of 'personal information' is health information, which is a type of sensitive personal information that relates to your health.

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Our handling of personal information is subject to the Privacy Act 1988 (Cth).

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Collection of your personal information

Examples of personal information which we may collect from our patients includes, but is not limited to:
- your name, postal address, delivery and collection addresses, phone number and e-mail address
- demographic information including profession, gender, age and date of birth
- health information, including medical and family history, medications, diagnostic imaging and reports, pathology results, diagnoses (including mental health or disability), observations and reported symptoms
- financial details and billing information including your credit card details, and health fund details
- details of any other health services or providers which you see or to which you are referred.

We only collect personal information from you by means which is lawful and necessary, and in accordance with our functions and activities, to meet our legal obligations, or otherwise in accordance with specific consent given by you.

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To provide our services we use cloud collection and storage services provided by Halaxy Pty Ltd, a specialist provider of such services for the health industry.  By agreeing to provide your personal and health information to us, you agree to Halaxy's privacy policy, which is located here: https://www.halaxy.com/article/privacy.

We will endeavour to collect personal information directly from you or with your consent.  We collect personal information from you in a number of ways, including but not limited to: 
- when you send us an enquiry through our website
- when you provide us with information in person, electronically or over the telephone
- if you complete forms, surveys or questionnaires or you otherwise contact or communicate with us.

At times, when it is unreasonable or impracticable to collect information direclty from you, we may collect information from a third party such as other health providers. 

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How we use and disclose your personal information

We will use and disclose your personal information for the primary purpose for which it was collected, or otherwise in accordance with privacy laws or your consent. In some cases, this will include disclosure of your personal information to a third party where this is in accord with our function.

We will take reasonable steps to ensure that these third party organisations are bound by privacy obligations in relation to the continuing protection of your personal information.

To provide our services to you it will be necessary to disclose personal information to Halaxy Pty Ltd (privacy policy linked above), our provider of collection and storage of personal information.

We will otherwise only use or disclose your personal information for another, secondary, purpose if:
- you have consented to the use or disclosure
- third party service providers who provide services to us such as information technology, maintenance and repair, marketing, payment systems, etc.
- we reasonably believe the use or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual’s life, health or safety, or a serious threat to public health or public safety
- the use or disclosure is required or authorised by law.

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Marketing and your privacy

Robin Arora Acupuncture also collects your personal information for marketing purposes, including e-newsletters, promotions and special offers. Our communications may be sent to you in various forms, including mail, SMS, in-app notifications, fax and email in accordance with applicable laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

If you have received marketing information from us and you wish to stop receiving it, you can contact us (either using the contact details below or the opt-out mechanism detailed in our marketing material) and ask us to stop sending the marketing information within a reasonable time after your request has been made. 

We will never provide your information to third parties to distribute marketing material on our behalf.

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Changes to this Privacy Policy

Robin Arora Acpuncture reserves the right to make amendments to this Policy at any time and without notice. If you have objections to this Policy, you should not access or use this website.

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Accessing your personal information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.

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How to contact us

If you would like to contact us or require more information concerning our approach to privacy or how we handle your personal information, you can write to us at the below address:

 

Attention: 
The Privacy Officer
Robin Arora Acupuncture
Suite 4&5 
5 Redleaf Ave
Wahroonga 2076

Alternatively, you can email your privacy query directly to us by using the “Contact Us” page on our website.